Thursday, May 6, 2010

Ending Our Relationship...

...Tuesday morning, I did. I ended our relationship. I broke up with my girl doctor. Remember this post where I told you that I got charged for a $1900 surgery that I never had and I wasn't even in town the day it happened? Well, I called my insurance company today because I looked online and didn't see the charges were reversed. Sure enough, two months later and STILL not fixed! My doctor's office told the insurance company that, "The check is in the mail." Well, they have two weeks and if the check isn't there then I'll be making a fraud claim. I'm so glad I was out of town at a conference for work so I have proof that I wasn't here.

After I got off the phone with the insurance company, I called the doctor's office and asked for the office manager. When she answered, I could already tell she sounded like a cold-hearted person and sure enough she was. I told her that I was no longer going to be using their office but I wanted to let her know why. The only reaction I got from her was when I told her that they'd TOLD me who was supposed to be charged for the surgery, I got an, "Oh my!" Other than that, when I finished, I just got a, "Well at this point the only thing I can do is apologize and make sure the money gets returned to the insurance company." OH! I was so fired up, I wanted to say, "Yes at this point, all you can do is apologize but I CAN do a whole lot more."

So for now I wait to see if insurance gets the check. I wrote a review of their office through Yahoo. It just really sucks because they are like their own people so they care that they're losing one client but I feel as though what they've done is 100% TOTALLY wrong and they don't even care nor have then done anything to correct it! A co-worker suggested I find out if they are part of the local hospital or group and write a letter to them. Any ideas? Suggestions?

I can't wait for the insurance thing to be done so I can officially wash my hands of them but at the same time they STILL make my blood boil AND now I have to find a new doctor-ugh!

6 comments :

Meredith said...

That is SO frustrating! I'm sorry you're having to deal with it!

Randall @ Happy For This Moment said...

So frustrating for sure! I have a great practice in St. Louis if you're interested. Worth checking to see if they are on your insurance!

Kevin and Katie said...

Good for you!! I do have a doctor recommendation that two of my friends have used and LOVED. Remind me to give you the name. Once I am finished with the specialist I currently have . . . I am going to switch to this new doctor too.

Amanda said...

Ugh, I so feel your pain. I hate being "duped" out of money so to speak, even though you didn't have to actually pay it. It makes me crazy!

Another thing you might want to do is if they don't send the check for awhile, go to the Better Business Bureau and file a claim with them! It's a mediation service but it shows them you mean business. And I agree -- see if they are part of a larger medical group. They actually broke some pretty big laws by telling you who was supposed to be billed for that surgery. That's HIPPA violation and can result in jail time! I work in a hospital so I know all about these rules. Hate it for you!

Adie said...

So annoying!! Made my back hurt more!!

Stephany said...

That's just awful! I'm going through something similar with my cell phone company. (I lost my phone in November and someone sold it on Craigslist and the company has released my information to the person who bought it & released the restriction on it where the person bought over $70 in ringers/games. And they're doing nothing about it!) So I get your frustration although I'm pretty sure they're not saying much just in case you do end up doing something about it. My mom works in insurance and anytime people threaten to go somewhere else, there's not much she can say.

STILL! Frustrating and such bad service on their part!